Information Technology Executive

Helpdesk & IT Operation

• Assist IT Manager to establish robust and effective IT heldesk support operation in supporting CCB users across branches and HQ.
• Assist IT Manager to manage outsourcing vendor to ensure services provided are in accordance with SLA.
• Ensure all IT Operation practice and processes are done in accordance to established IT Policies, Procedures and Standards.
• Ensure all periodic activity and reports are carry out and prepared on timely manner. All activity must be review and documented properly for audit purposes.
• On monthly basis review helpdesk ticketing system to measure and report vendor KPI to IT Manager.

IT /CyberSecurity Operations

• Ensure all endpoint devices, servers, network devices are configured and setup following IT Security standard and policies document.
• Establish effective mechanism and solutions to deploy, monitor and manage various IT security end point solutions.
• Ensure endpoint devices are updated with relevant security patches on timely manner.
• Ensure periodic security hygiene assessment and review are done on timely manner.
• Perform periodic activity to test effectiveness of CCB security posture including penetration test, user access review and other generic control.
• Work closely with IT Manager to identify, prioritize and roll out various CyberSecurity programmes.

Network Operations

• Always maintain strong governance and control in running day-to-day IT operations.
• Maintain and update IT documentation repository from time to time.
• Met and pass all relevant IT Audit check ie GARM audit, external audit.
• Ensure all maintenance contract are monitored and renew on timely manner.
• Maintain and manage IT Asset to ensure up-to-date asset listing.
• Assist IT Manager to review hardware/software refresh on periodic basis. All planning and budgeting must be plan ahead to ensure minimal unplaned expenses.
• Ensure all periodic activity is carry out in timely manner.ie annual DR Test, daily health check, security and access review.
• Ensure timely deployment of various IT security patches, firmware for network devices, servers and other data center devices.
• Establish effective monitoring mechanism to monitor health status of servers and network devices.
• Assist IT Manager to establish effective DR Plan & DR infrastructure; perform annual DR test to test the effectiveness of IT DR infrastructure.