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BM Quality Assurance Analyst (QA)

RM 40,000 - RM 85,000 / month

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  • Data Analysis & Reporting – Generate reports for automated analysis of contact center conversations.
  • Strategic Solutions – Recommend business strategies using best practices and innovative methods.
  • Performance Monitoring – Analyze & audit trainee performance, identifying trends and unusual patterns.
  • Training Needs Assessment – Collaborate with Operations & QA to identify areas for improvement.
  • Findings & Presentations – Deliver high-quality reports & visualizations aligned with project goals.
  • Continuous Improvement – Conduct evaluations to enhance overall effectiveness and efficiency.
  • Location: Must be willing to relocate to Thailand (Housing Allowance Provided).
  • Experience: Minimum 1 year as a Quality Analyst.
  • Independence: Fast learner, able to work with minimal supervision.
  • Preferred Background: Experience in Trust & Safety and Content Moderation is highly preferred.
  • Language Skills: Fluent in Bahasa Malaysia & English (Mandatory).
  • Reporting: Skilled in project status reports & executive briefings.
  • Communication: Strong presentation & public speaking abilities.
  • Soft Skills: Critical thinking, decision-making, organizational & time management.
  • People Management: Ability to lead & coordinate teams effectively.
  • Housing Allowance – Provided for relocation.
  • Training Provided – Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage – Health benefits included.
  • EPF, SOCSO & EIS – Full statutory contributions.
  • Additional Perks – Optical allowance, annual leave, medical leave & career growth opportunities.