
BM Quality Assurance Analyst (QA)
RM 40,000 - RM 85,000 / month
Checking job availability...
Original
Simplified
- Data Analysis & Reporting – Generate reports for automated analysis of contact center conversations.
- Strategic Solutions – Recommend business strategies using best practices and innovative methods.
- Performance Monitoring – Analyze & audit trainee performance, identifying trends and unusual patterns.
- Training Needs Assessment – Collaborate with Operations & QA to identify areas for improvement.
- Findings & Presentations – Deliver high-quality reports & visualizations aligned with project goals.
- Continuous Improvement – Conduct evaluations to enhance overall effectiveness and efficiency.
- Location: Must be willing to relocate to Thailand (Housing Allowance Provided).
- Experience: Minimum 1 year as a Quality Analyst.
- Independence: Fast learner, able to work with minimal supervision.
- Preferred Background: Experience in Trust & Safety and Content Moderation is highly preferred.
- Language Skills: Fluent in Bahasa Malaysia & English (Mandatory).
- Reporting: Skilled in project status reports & executive briefings.
- Communication: Strong presentation & public speaking abilities.
- Soft Skills: Critical thinking, decision-making, organizational & time management.
- People Management: Ability to lead & coordinate teams effectively.
- Housing Allowance – Provided for relocation.
- Training Provided – Comprehensive onboarding & skill development.
- Medical & Insurance Coverage – Health benefits included.
- EPF, SOCSO & EIS – Full statutory contributions.
- Additional Perks – Optical allowance, annual leave, medical leave & career growth opportunities.