Job Description:- Candidate to support end users from China on their desktop issue. Mandarin speaking and writing skill is a MUST in this role.
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met.
- Evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues with regards to technical and behavioral competencies.
- Act in accordance with Computacenter Information Security Policies and report any.
- Ensure Department/Contract meets SLA performance targets.
- Maintain and improve customer satisfaction levels.
- Understand and adhere to policies and procedures.
- Demonstrates relevant Winning Together values.
- Keep skills up to date with IT industry standards as appropriate to the role.
- Attain and maintain accreditations as appropriate to the role.
Skills, Experience & Behavior- Works under supervision. Uses minor discretion.
- Able to follow instructions and procedures
- Proven experience in IT Desktop Service environment is an ADVANTAGE.
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities
- Routine administrative skills
- Good interpersonal skills, basic literacy and numeracy skills
- Demonstrates awareness of health and safety at work
- Must willing to work at Puchong, PFCC and also rotational shift schedule
- Fresh Graduate is encouraged to apply.
Employee Benefits - Monthly fixed salary
- Shift allowance
- Travel allowance
- Contract completion bonus
- Statutory deductions
- Annual leave
- Medical leave
- Hospitalization leave
- Emergency leave
- Matrimonial leave
- Maternity leave
- Paternity leave
- Compassionate leave
- Study and examination leave
- Replacement leave
- Replacement in lieu leave
- Group hospitalization and surgical Group term life
- Group personal accident
- Group outpatient
- Group outpatient specialist
- Overtime
- On-call support
- Public holidays
- Training and development
- Company annual dinner
- Company teambuilding activities
