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BI Associate

Salary undisclosed

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Key Responsibilities:

  • Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
  • Preparing ad-hoc reports & analyzing data for management that provide insight
  • Data extraction/upload from the client system to the CNX side
  • Partner with business & support strategic projects involving data mining & analytics
  • Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group

Required Skills:

  • 1-2 years of experience with detail data
  • Strong verbal & written communication in English
  • Analytical skills that allow for the development of data-driven reports
  • Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
  • Working Knowledge of SQL scripting, VBA Macros
  • Understanding of Call Center Operational Metrics
  • Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
  • Self-starter, ability to complete work with limited degree of supervision

Key Responsibilities:

  • Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
  • Preparing ad-hoc reports & analyzing data for management that provide insight
  • Data extraction/upload from the client system to the CNX side
  • Partner with business & support strategic projects involving data mining & analytics
  • Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group

Required Skills:

  • 1-2 years of experience with detail data
  • Strong verbal & written communication in English
  • Analytical skills that allow for the development of data-driven reports
  • Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
  • Working Knowledge of SQL scripting, VBA Macros
  • Understanding of Call Center Operational Metrics
  • Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
  • Self-starter, ability to complete work with limited degree of supervision