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Customer Service Representative (Spa)

  • Full Time, onsite
  • LADIES PARADISE CONFINEMENT SDN BHD
  • Iskandar Puteri, Malaysia
RM 1,700 - RM 2,500 / month

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  • Greet clients warmly and ensure a welcoming and professional atmosphere.
  • Assist clients with scheduling appointments, checking in and out, and answering any inquiries.
  • Provide detailed information about spa services, packages, promotions, and products.
  • Handle phone calls, emails, and online bookings efficiently and courteously.
  • Assist in upselling spa services, products, and packages to enhance the client experience.
  • Address and resolve client concerns or complaints in a timely and professional manner.
  • Update client records in the spa management system accurately.
  • Support other staff and therapists in ensuring smooth operations and excellent service delivery.
  • Maintain an organized and clean reception area.
  • Minimum SPM or equivalent, prior experience in Customer Service is a plus.
  • Previous customer service experience, preferably in the hospitality, wellness, or spa industry.
  • Strong communication and interpersonal skills.
  • We are seeking candidates with strong communication skills in Mandarin to better serve our diverse customer base.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and handle high-pressure situations with professionalism.
  • Basic knowledge of spa services and treatments is a plus but not required.
  • Proficiency with computer systems, booking software, and payment processing.
  • Availability to work weekends, evenings, and holidays as needed.
  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and development.
  • A supportive, inclusive, and friendly work environment.
  • Annual and Medical Leave, paid time off for rest and well-being.
  • EPF and SOCSO Contributions.