
IT & Engineering Fresh Graduate - Mandarin Speaker Customer Service
RM 0 - RM 4,500 / month
Checking job availability...
Original
Simplified
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Apply Now! Send your CV!Email: [email protected]: +6011-12232128
Role: IT/ Technical Customer ServiceWork Location: NU towers, KL SentralSalary: RM 4000- 4500 basic + up to 300 KPI (Based on experience and interview performance)Working Hours: Monday- Friday (9am-6pm)Candidate Profile
- Atleast Diploma or Degree (IT/ Computer Science/ Engineering)
- Good English Command (B1 or B2)
- 5 days per week
- Medical Insurance
- Normal Shift