Key Account Manager - Recruitment/Staffing

Key Responsibilities

Key Account Management:

• Manage key accounts and maintain strong, long-term client relationships.
• Act as the main point of contact for clients, addressing their needs and concerns.
• Develop and implement account management strategies to ensure client satisfaction and retention.
• Monitor client accounts to identify opportunities for upselling and cross-selling services.

Recruitment and Candidate Management:

• Source, screen, and submit candidate CVs to clients for various roles.
• Conduct interviews and assessments to evaluate candidate qualifications and fit.
• Arrange and coordinate interviews between clients and candidates.
• Oversee the hiring process, including placement, closure, and follow-up.
• Maintain a pipeline of qualified candidates for future opportunities.

Pre-Onboarding and Documentation:

• Collect and verify documents required to prepare Offer Letters for Permanent and Contract Consultants.
• Perform consultant onboarding and ensure a smooth onboarding process.
• Provide support and guidance to new hires during the onboarding process.

Administration & Documentation:

• Ensure accurate and timely submission of timesheet and payroll information to HR Payroll Specialist.
• Coordinate with HR Payroll Specialist to address any payroll-related issues or discrepancies.

Finance and Invoicing:

• Follow up with the Finance Department:
• Regularly check the status of pending invoices.
• Communicate any discrepancies or delays promptly to avoid bottlenecks.
• Use a shared tracking system to keep everyone on the same page.

Invoice Collections:

• Follow up with clients regularly to remind them of due payments.
• Implement a late fee policy to encourage timely payments.

Purchase Order (PO):

• Maintain a list of clients with upcoming PO expiry dates.
• Reach out to clients well in advance to discuss extensions of the existing Consultants.
• Document all communications and agreements for future reference.

Key Responsibilities

Key Account Management:

• Manage key accounts and maintain strong, long-term client relationships.
• Act as the main point of contact for clients, addressing their needs and concerns.
• Develop and implement account management strategies to ensure client satisfaction and retention.
• Monitor client accounts to identify opportunities for upselling and cross-selling services.

Recruitment and Candidate Management:

• Source, screen, and submit candidate CVs to clients for various roles.
• Conduct interviews and assessments to evaluate candidate qualifications and fit.
• Arrange and coordinate interviews between clients and candidates.
• Oversee the hiring process, including placement, closure, and follow-up.
• Maintain a pipeline of qualified candidates for future opportunities.

Pre-Onboarding and Documentation:

• Collect and verify documents required to prepare Offer Letters for Permanent and Contract Consultants.
• Perform consultant onboarding and ensure a smooth onboarding process.
• Provide support and guidance to new hires during the onboarding process.

Administration & Documentation:

• Ensure accurate and timely submission of timesheet and payroll information to HR Payroll Specialist.
• Coordinate with HR Payroll Specialist to address any payroll-related issues or discrepancies.

Finance and Invoicing:

• Follow up with the Finance Department:
• Regularly check the status of pending invoices.
• Communicate any discrepancies or delays promptly to avoid bottlenecks.
• Use a shared tracking system to keep everyone on the same page.

Invoice Collections:

• Follow up with clients regularly to remind them of due payments.
• Implement a late fee policy to encourage timely payments.

Purchase Order (PO):

• Maintain a list of clients with upcoming PO expiry dates.
• Reach out to clients well in advance to discuss extensions of the existing Consultants.
• Document all communications and agreements for future reference.