
领班 Captain
RM 2,000 - RM 3,000 / month
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- Greet and welcome guests in a warm and friendly manner
- Escort customers to their tables
- Thank and give fond farewell to guests conveying anticipation for their next visit
- Assist guest with table reservation
- Maintain a good knowledge on menu and sales promotion policy
- Speak with guests and staff using clear and professional language
- Answer phone calls using appropriate telephone etiquette
- Answer any questions regarding menu and assist with menu selections
- Key in and process food & drink orders when needed
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Check with guests to ensure satisfaction with each food course and beverages
- Present bill to guest and process payment
- Maintain cleanliness and organization of the restaurant
- Coaching and developing junior staff
- Implement any ad hoc duties assigned by the manager
- Proven experience in the restaurant industry
- Ability to speak, read and write in Mandarin and English
- Excellent communication and interpersonal skills
- Customer-focused with a passion for delivering outstanding service
- Proficiency in using point-of-sale systems and other relevant technology
- Understanding of health and safety regulations in a restaurant setting
- Ability to work in a fast-paced environment and handle high-pressure situations
- Able to work evenings, weekends, and holidays
- Commitment to upholding brand standards and contributing to the success of the restaurant
- Candidates must have skills in customer service or food and beverage knowledge
- Meal Provided
- Monthly Service Point
- Medical Claim