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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Admin (Indonesian Speaker) - 1 year - Cyberjaya

RM 2,600 - RM 3,000 / month
Checking job availability...
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Customer Operations Specialist (General Public & Loyalty).
Oil & Gas Industry [SHELL]
1 Year Contract
Monday to Friday | 8:00AM to 5:00PM
Required Language : Indonesia

Job Purpose:

This job forms part of the Order to Cash Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing and live chat engagements with Customers. The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution.

Duties:

1. Customer Enquiries

Handle a range of front-line Customer enquiries within the agreed processes and ways of working, including: -
Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required
Offers and Promotions: Deal with Customer calls and e-mails regarding promotions, third party offers, gift delivery, balance enquiry, Premium membership
Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes

2. Process and Administrative Work

Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
Support Data Integrity Management, by embedding right first-time accountability and ownership of Customer data quality inputted at system
Collaborate with stakeholders and follow process of logging cases
Liaise with internal interfaces within the agreed processes and ways of working

3. Digital and Touchless Support

Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application
Support social media platforms responding to Customers’ queries taken through these channels with an appropriate tone and within the limited characters
Work with the new digital live chat channels for inbound Customer queries both through the website and the mobile application
Given detailed business and process knowledge may be called upon, from time to time, to support testing for IT upgrades or projects requiring operational input

QUALIFICATION :

Bachelor Degree preferred (Business related major) or equivalent experience
Previous experience in Customer service or operations.
Fresh graduate with no experience also can apply
Experience in Microsoft Office with experience in using social media platforms including twitter/Facebook
Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Able to demonstrate resilience and patience, especially when interacting with challenging Customers
Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly
Able to demonstrate a continuous improvement mind-set

Compulsory skill set(s) :IndonesiaFluency, MS Office Fluency

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Education:

  • Bachelor's (Preferred)

Language:

  • Indonesian (Preferred)