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Project Manager

Salary undisclosed

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Role Overview

The Project Manager (TS) for the Network Operations Center (NOC) team is responsible for overseeing the efficient operation, performance, and continuous improvement of the NOC. This role involves managing a team of Tech Support (NOC) Engineers who monitor, maintain, and troubleshoot the organization’s software application to ensure optimal performance and minimal downtime.

Key Responsibilities:

  1. Lead and manage the offshore team of 20~ Tech Support (NOC) engineers.
  2. Provide product and technical training to the team
  3. Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk.
  4. Proactively monitors project execution to effectively identify risks, issues, dependencies as they arise throughout the project lifecycle. Assesses the impact on the benefit realization for the projects and takes action to minimize impact, actively challenging and removing obstacles.
  5. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues.
  6. Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project.
  7. Provides timely reports on project status, risks and issues, evaluating project performance based on management information.