Franchise Operations Specialist, International Franchise

Position Responsibilities:

1. information Gathering & Coordination

• Act as the central point for collecting franchise-related updates from different departments (e.g., Marketing, Tech, Design & Build, Operations, Academy, Supply Chain, etc.).
• Ensure franchise policies, compliance guidelines, and operational updates are documented and accessible.
• Maintain an up-to-date repository of key franchise documents, contracts, reports, and SOPs.

2. Process Management & Documentation

• Support in structuring and streamlining franchise workflows and processes.• Document and standardise franchise operations procedures to ensure consistency across markets.
• Track and follow up on operational deadlines and franchise compliance requirements.
• Assist in developing and refining operations checklist, training guides, and best practice manuals.
• Identify opportunities to optimize and automate recurring administrative tasks

3. Communication & Support

• Assist in facilitating meetings, preparing reports, and tracking action items for franchise operations.
• Ensure franchise partners receive necessary operational updates in a timely and structured manner.
• Served as a liaison across different departments and international franchisees.
• Organise and coordinate franchisee engagement sessions, workshops, and training events.

4. Performance Tracking & Reporting

• Collect and consolidate franchise performance data, identifying key trends and insights.
• Assist in preparing franchise reports for leadership review.
• Ensure data accuracy and completeness in franchise-related reporting systems.
• Conduct benchmarking analysis on franchise performance and identify areas for improvement.

5. Compliance & Risk Management

• Ensure franchisees adhere to company policies, operations guidelines, and brand standards.
• Maintain records of franchise assessments and audits, ensuring proper documentation of compliance checks.

6. Cross-Departmental Collaboration

• Work closely with various departments to consolidate franchise-related data.
• Support communication between franchisees and internal stakeholders.
• Assist in tracking actions items and ensuring timely execution of franchise initiatives.
• Help coordinate marketing campaigns, product launches, and promotional initiatives with franchise partners.

Key Deliverables

• Franchise Operations Dashboard – Regularly updated and maintained for leadership review.
• Standard Operating Procedures (SOPs) Repository – Ensuring all key franchise processes are documented and up to date.
• Monthly Franchise Performance Reports – Summarizing key data points and trends.
• Cross-Department Coordination Reports – Documenting updates and tracking action items from various departments.
• Compliance & Process Tracking Sheets – Ensuring all franchisees meet operational and brand compliance requirements.
• Meeting Minutes & Follow-up Action Plans – Structured documentation of franchise-related meetings and their outcomes.

Qualifications & Experiences

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 2-4 years of experience in franchise operations, business coordination, or a similar role.
• This role requires low to medium overseas travel for official duties.
• Strong organizational and analytical skills with the ability to process and consolidate large amounts of information.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools.
• Ability to multitask, meet deadlines, and work in a fast-paced international environment.
• Experience in the F&B or coffee industry is a plus.

Key Competencies

• Strong attention to detail and data accuracy.
• Ability to coordinate across multiple teams and stakeholders.
• Problem-solving mindset with an ability to streamline processes.
• Proactive and self-motivated approach to gathering and structuring information.
• Adaptability in handling international franchise operations.