
Support Engineer (System Deployment & Support)
RM 3,000 - RM 4,500 / month
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- Handle all inbound and outbound contacts, including chats, emails, and calls.
- Manage system deployment tasks efficiently.
- Independently provide accurate information to resolve technical issues and customer inquiries.
- Generate reports and perform analysis on daily operations in a timely manner.
- Participate in customer service training, telephone etiquette sessions, and briefings as required.
- Continuously update and enhance knowledge to support customer service operations effectively.
- Assist in the preparation and execution of other tasks as assigned by the Supervisor.
- Maintain a positive team-oriented attitude and collaborate effectively with other divisions within the company.