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Support Engineer (System Deployment & Support)

RM 3,000 - RM 4,500 / month

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    • Handle all inbound and outbound contacts, including chats, emails, and calls.
    • Manage system deployment tasks efficiently.
    • Independently provide accurate information to resolve technical issues and customer inquiries.
    • Generate reports and perform analysis on daily operations in a timely manner.
    • Participate in customer service training, telephone etiquette sessions, and briefings as required.
    • Continuously update and enhance knowledge to support customer service operations effectively.
    • Assist in the preparation and execution of other tasks as assigned by the Supervisor.
    • Maintain a positive team-oriented attitude and collaborate effectively with other divisions within the company.