
Operations Specailist (After-Sales Cloud Product Support)
RM 3,500 - RM 4,500 / month
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- Provide technical support for customers regarding servers, including installation, configuration, maintenance, and optimization of server systems and related applications.
- Promptly respond to and resolve customer technical issues related to cloud servers, SSL certificates, business email, websites, etc., ensuring service quality and customer satisfaction.
- Create help documents, FAQs, and user manuals to assist customers in efficiently using various cloud products.
- Conduct regular technical issue training sessions for sales and customer service teams.
- Assist customers with server migration, backup, and restoration, offering relevant technical guidance and troubleshooting server network connectivity issues.
- Bachelor's degree in Computer Science, Network Engineering, or related fields, with 3+ years of relevant experience.
- Able to speak in English and Mandarin.
- Proficient in Linux/Unix systems with hands-on experience in product development environments.
- Solid understanding of networking protocols and technologies (e.g., TCP/IP, DNS, HTTP/HTTPS).
- Familiarity with resource management and optimization of cloud platforms (e.g., Alibaba Cloud, AWS, Google Cloud).
- Strong knowledge of email server principles and setup processes.
- Experience with server management tools such as aaPanel, with the ability to independently set up websites.
- Strong sense of responsibility, excellent communication skills, teamwork ability, and resilience under pressure.
- Location Hampshire Park
- 13 months bonus
- Allowance
- Medical benefits
- Annual leave
- EPF and SOCSO
- Afternoon tea and snacks
- Friendly working culture