Customer Relation Executive (EON Proton e.MAS)
· Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
· Attend and provide amicable solution in resolving customers’ enquiries and complaint.
· Monitor that phone calls are answered within three rings.
· Provide information on current sales/ service promotion or products.
· Monitor and prepare weekly and monthly report to Manager and Customer Care Department on the follow-up and reminder call status.
· Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
· To perform follow-up, call back process within 72-hours (3 Days) on daily basis.
· To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
· Conduct customer satisfaction survey at branches.
· Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
· Prepare “Thank you” letters to customers without e-mail addresses on new car booking/ service customers.
· Ensure on the cleanliness of the customer’s waiting area.
Any duties that may be assigned by Manager or Management HQ.
Job Type: Full-time
Pay: RM2,100.00 - RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person