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Customer Relation Executive (EON Proton e.MAS)

RM 2,100 - RM 3,000 / month

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· Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.

· Attend and provide amicable solution in resolving customers’ enquiries and complaint.

· Monitor that phone calls are answered within three rings.

· Provide information on current sales/ service promotion or products.

· Monitor and prepare weekly and monthly report to Manager and Customer Care Department on the follow-up and reminder call status.

· Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)

· To perform follow-up, call back process within 72-hours (3 Days) on daily basis.

· To perform reminder service call to all customers (N30, N7 and N1) on daily basis.

· Conduct customer satisfaction survey at branches.

· Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.

· Prepare “Thank you” letters to customers without e-mail addresses on new car booking/ service customers.

· Ensure on the cleanliness of the customer’s waiting area.

Any duties that may be assigned by Manager or Management HQ.

Job Type: Full-time

Pay: RM2,100.00 - RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person