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Service Specialist (EON Proton e.MAS)

RM 2,000 - RM 3,300 / month

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· To transfer information from the Customer Care Advisor’s appointment arrangements.

· To plan the necessary time resources for preparation.

· To file orders in the IT system.

· To arrange for provision of parts.

· To ensure availability of specialists and transfer of relevant information.

· To plan and arranging necessary third-party work, where applicable.

· To inform customers in the event of changes in scope of service, or the agreed price or appointment.

· To update customer details.

· To conduct direct reception with the customer to determine extent of work necessary.

· To conduct test drives, where necessary.

· To offer appropriate alternative transport.

· To calculate costs.

· To advice the customer of extent, duration and cost of the work.

· To sell additional services and products.

· To prepare binding estimates if necessary.

· To arrange the method of payment and any cost limits in case of additions to orders

· To obtain customer’s signature for order confirmation / giving duplicate of order to the customer.

· To handle over the repair order to the workshop; making any necessary agreements with the person responsible in the workshop.

· To inform the customer in the event of divergence from agreed order.

· To inform customers in the event of delays.

· To ensure quality of work by final inspection, test drive and, if applicable, defect logging (Q-Check).

· To give instructions for any necessary rework.

· To pass on all relevant information for preparation of the bill, taking any warranty and goodwill cases into consideration.

· To prepare any quality observation and defect reports necessary.

· To present the bill and explaining the work carried out and, if applicable, the additional work done free of charge.

· To advise the customer with regard to foreseeable servicing requirements in the future

· To handle over the vehicle.

· To conduct exit interview.

· To come out with customer-oriented response to complaints.

· To prioritize treatment for complaint cases with regard to deadline and capacity planning.

To follow-up after work has been completed.

Job Type: Full-time

Pay: RM2,000.00 - RM3,300.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person