Master Technician (EON PROTON e.MAS)
· Conduct repair, diagnosis & troubleshooting work with know repair methods at reception time.
· Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.
· Assist outlet head in technical, warranty, workshop housekeeping and safety on daily operation.
· Responsible for technical & warranty processing such as requisition, reports, paperwork, tracking, storage and audit.
· Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
· Accurately and timely perform all work instruction stipulated in service orders assigned; provide written report for additional jobs when necessary.
· Immediately inform Outlet Head on any work delays whenever jobs are unable to meet actual flat rate time.
· Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.
· Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.
· Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of person safety devices and housekeeping.
· Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
· Responsible in SOP’s, ISO, DOE, Safety & Health and local authorities’ compliance.
· Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.
· Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,300.00 per month
Benefits:
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Commission pay
- Yearly bonus
License/Certification:
- Driving license (Required)
Work Location: In person