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Master Technician (EON PROTON e.MAS)

RM 2,000 - RM 3,300 / month

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· Conduct repair, diagnosis & troubleshooting work with know repair methods at reception time.

· Increases customer satisfaction by performing minor / major service / repair correctly and clean the first time.

· Assist outlet head in technical, warranty, workshop housekeeping and safety on daily operation.

· Responsible for technical & warranty processing such as requisition, reports, paperwork, tracking, storage and audit.

· Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.

· Accurately and timely perform all work instruction stipulated in service orders assigned; provide written report for additional jobs when necessary.

· Immediately inform Outlet Head on any work delays whenever jobs are unable to meet actual flat rate time.

· Return all replaced parts to customer after each repair and be prepared to work extra time when requested by management.

· Maintain clean tools, equipment, facilities, environment and general workshop housekeeping at all time.

· Responsible for vehicle security and safety while in service center. Follows work rules and service center safety & health practices relating to operation of shop tools, use of person safety devices and housekeeping.

· Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.

· Responsible in SOP’s, ISO, DOE, Safety & Health and local authorities’ compliance.

· Provide excellent customer service and ensure increased in retention rate. Deal with all complaints amicably, manage operating cost, good housekeeping practices and ensure company’s profitability.

· Undertake other special assignments, ad-hoc functions and related duties as and when required by the superior

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,300.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Commission pay
  • Yearly bonus

License/Certification:

  • Driving license (Required)

Work Location: In person