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Service Coordinator (EON Proton e.MAS)

RM 2,500 - RM 4,500 / month

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· Responsible for overseeing the dealership's service department, ensuring efficient and high-quality vehicle repair and maintenance services.

· Key roles includes managing service staff, coordinating repair schedules, handling customer inquiries and complaints, and ensuring compliance with manufacturer guidelines.

· Other roles involves monitoring the service department performance, implement process of improvements, and work closely with other dealership departments to enhance overall customer satisfaction.

· Responsible for the overall administrative affairs of workshop, and the KPI of workshop personnel on regular basis for improvement

· Oversee technical and service matter to ensure all processes are smoothly executed

· Ensure the staffs comply with the company’s standard operating procedures

· Responsible for all internal and external sales and monitor reports, collection, verifies and sign off repair orders and invoices, warranty claims and submission of technical reports to manufacturer

· Responsible for technical related matters which includes staff product knowledge and customer feedback

· Supervise and monitor warranty process

· Undertake any other task as and when assigned by the Company.

Job Type: Full-time

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • automotive: 4 years (Preferred)

Work Location: In person