
Customer Advisor - Mandarin and Cantonese | CI06
RM 4,500 - RM 5,000 / month
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Position: Customer Service Agent – Mandarin and Cantonese Speaker
Working Hour: Full-Time Night Shift (8pm-10am) 5 days rotational Mon-Sun
Location: KL Sentral
Requirements:
- Degree/Diploma | Fresh Grad
- SPM WITH 1 year EXP [PASSED SPM WITH CERT]
- Mandarin/Cantonese/ both ( Able to converse, read and write)
- Good English communication (B2)
- Able to work on full time Night Shift
- Available to start working on 12 May 2025 if passed interview
Job Description:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Job Type: Full-time
Pay: RM4,500.00 - RM5,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Language:
- Mandarin (Preferred)
- English (Preferred)
Work Location: In person
Expected Start Date: 04/14/2025