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Customer Advisor - Mandarin and Cantonese | CI06

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,500 - RM 5,000 / month

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Position: Customer Service Agent – Mandarin and Cantonese Speaker

Working Hour: Full-Time Night Shift (8pm-10am) 5 days rotational Mon-Sun

Location: KL Sentral

Requirements:

  • Degree/Diploma | Fresh Grad
  • SPM WITH 1 year EXP [PASSED SPM WITH CERT]
  • Mandarin/Cantonese/ both ( Able to converse, read and write)
  • Good English communication (B2)
  • Able to work on full time Night Shift
  • Available to start working on 12 May 2025 if passed interview

Job Description:

  • Take call and provide accurate answer to customer queries.
  • Delivery excellent customer support & services and offering patient assistance at all times.
  • Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
  • Deliver customers support & services effectively through active communications.
  • Meet and exceed all key performance indicators set by the company and the client.
  • Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
  • Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
  • Abide to De-escalation processes that involving dissatisfied customer.

Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Night shift

Supplemental Pay:

  • Performance bonus

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person

Expected Start Date: 04/14/2025