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IT Support Intern

RM 900 - RM 900 / month

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About the Role

As an IT Support Intern at Photobook Worldwide, you will have the opportunity to gain hands-on experience in providing technical support, maintaining IT systems, and ensuring smooth day-to-day IT operations. Under the guidance of our experienced IT Support Executive, you will play a crucial role in troubleshooting hardware, software, and network-related issues, while learning about IT asset management, security compliance, and system maintenance. This internship is ideal for individuals with a passion for technology, strong problem-solving skills, and a willingness to learn.

Job Responsibilities:

1. User Assistance and Technical Support:

  • Assist in providing first-level IT support for employees, resolving basic hardware, software, and network issues.
  • Respond to technical support requests via IT ticketing system, email, or chat under the guidance of the IT Support Executive.
  • Support remote and on-site employees with troubleshooting IT-related problems.

2. System Maintenance:

  • Assist in installing, configuring, and troubleshooting desktops, laptops, and other end-user devices.
  • Help maintain IT equipment by performing regular updates and checks.

3. Network Support:

  • Support the IT team in setting up and maintaining network resources such as routers, switches, firewalls, and Wi-Fi access points.
  • Assist in basic network troubleshooting and monitoring connectivity issues.

4. Software Management:

  • Help install, update, and troubleshoot software applications.
  • Assist in managing software licenses and IT procurement processes.

5. Security Compliance:

  • Support the monitoring and enforcement of IT security policies, including patch management and antivirus updates.
  • Assist in ensuring compliance with access control and security standards.

6. User and IT Asset Management:

  • Help track and manage IT hardware and software assets, ensuring proper documentation and inventory control.
  • Assist in managing user accounts, permissions, and passwords as needed.

7. Training & Documentation:

  • Assist in conducting user training sessions on IT systems and tools.
  • Help create and maintain IT support guides and documentation.

Requirements:

  • Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
  • Basic knowledge of IT systems, troubleshooting, and networking.
  • Familiarity with Windows and macOS operating systems.
  • Strong problem-solving skills and a willingness to learn.
  • Good communication skills and ability to assist users effectively.
  • Ability to work independently and as part of a team.

Job Types: Internship, Fresh graduate

Pay: RM900.00 per month

Benefits:

  • Flexible schedule
  • Free parking

Schedule:

  • Monday to Friday

Work Location: In person