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Executive Floor Team Leader

RM 3,200 - RM 3,200 / month

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The Executive Floor Team Leader is responsible for overseeing the daily operations of the Executive Lounge and ensuring that VIP and Executive Floor guests receive personalized, high-quality service. This role involves supervising the team, managing guest relations, and ensuring that all standards and brand expectations are met to enhance the guest experience.

Key Responsibilities:

Guest Service & Experience

  • Welcome and assist VIP and Executive Floor guests, ensuring a seamless check-in and check-out process.
  • Provide personalized services, addressing guest requests, preferences, and special needs.
  • Ensure the Executive Lounge maintains a high standard of service, cleanliness, and presentation.
  • Handle guest concerns or complaints promptly, escalating when necessary.
  • Coordinate with other departments to fulfill guest requests and maintain service excellence.

Team Leadership & Training

  • Supervise and support Executive Lounge staff in delivering exceptional service.
  • Train and guide team members on service procedures, brand standards, and guest engagement.
  • Monitor team performance, providing feedback and coaching as needed.
  • Assist in scheduling and ensuring adequate staffing levels.

Lounge Operations & Administration

  • Ensure the lounge is fully stocked with food, beverages, and necessary amenities.
  • Oversee daily lounge operations, including breakfast, afternoon tea, and evening service.
  • Maintain accurate records of guest interactions, requests, and service issues.
  • Assist in tracking lounge expenses and inventory management.

Compliance & Brand Standards

  • Uphold Hilton’s service standards and guest experience guidelines.
  • Ensure adherence to health, safety, and hygiene regulations in the lounge area.
  • Support quality assurance efforts by regularly reviewing service delivery and guest feedback.

Job Type: Full-time

Pay: From RM3,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift

Experience:

  • Front desk: 1 year (Required)

Language:

  • English (Required)