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Body & Paint Advisor (Mitsubishi EAM JB)

RM 1,500 - RM 1,900 / month

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  • Attending to accident and collision repair customers in processing their vehicle insurance claims & adherence to BCG's standard
  • Maintain good working relationship with customers, in house contractors, loss adjuster and insurance companies
  • Ensure quality workman-ship is produced during delivering vehicle to customer
  • Ensure all documents are in proper order with authorized signatory before submitting to Insurance company and Head Office.
  • Generate service order, upload quotation, follow up and notify insurance company on the following days to get an authorization.
  • Responsible in parts ordering and follow up with parts dept in ordering process (depend on damage condition)
  • Release vehicle to contractor with vehicle temporary release order – VTRO (signed by both parties)
  • Generate purchase orders to contractor within cost approved.
  • To cross check and quality control check on all damage repaired.
  • Make courtesy call after 3 days to check the condition of the vehicle.
  • All document uploaded in system @ hardcopies sent to insurance company or HQ on payment processes.
  • Follow up insurance company for payment within 60 days.
  • Attend to customer’s enquiries, complaints, and look into their services and repair needs in a courteous and professional manner.
  • Develop and maintain good relationship with customers.
  • Achieve sales targets set by the management
  • Customers Retention Programme
  • Follow-up vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.
  • Ensure all vehicles and relevant documents are completed before time promised.
  • Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.

Job Type: Full-time

Pay: RM1,500.00 - RM1,900.00 per month

Work Location: In person