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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Any Question? Contact us
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Jobs or company...
G

Customer Care & Implementation Officer

Salary undisclosed
Checking job availability...
Original
Simplified
Nature and aim of the position
Provide solution oriented, friendly and informative customer service to the Global Blue merchant customer base across each area of the roles main duties and responsibilities. Establish key business internal and external working relationships that support the delivery of exceptional customer service.
Main duties and responsibilities
Call Centre Support
  • Answer Inbound calls from merchants
  • Respond to merchant email & ticket enquiries
  • Ticket/Call management and transfers to relevant departments
  • Settlement file variances
  • Missing transactions queries
  • Permanent and one-off refund limit increases.
  • Full PAN enabling on merchant receipt copies
  • Settlement time changes 7 subsequent downloads to update terminals
  • Fee explanations from reports
  • DCC rebate explanation
  • Increase purchase limit for one off transactions
  • Fulfil report requests
    Merchant settlement transaction report
    COA report
    Monthly & Annual reports
  • Outage determination and escalation
  • Clear fractals – verify activity by calling merchant
  • After hours customer service support
Terminal Support
  • Terminal trouble shooting & fault management
  • Terminal replacements, swap outs.
  • New terminal setup
  • Terminal software updates
  • Terminal link over
  • Transaction flow confirmation
  • Dispatching terminals
  • Password resets
  • Stock management
  • Receiving incoming terminals
  • Dispatching Sim Cards with wireless terminals
  • Terminal function training
Merchant Information Management
  • Board new merchants across each of the business databases
  • Action merchant information change requests
  • Second level checks to ensure accuracy of information captured for new and change requests
  • Financial updates/changes (Checklist verification)
  • Decommission merchants
  • Fee changes (first month of next month)
    Setup of report requirements (Refund reports, Merchant statements, DCC reports)
Success Indicators
  • Customer satisfaction acknowledged
  • Queries answered in a timely manner
  • Calls answered and abandonment rates reduced to below 5%
  • Terminal workload completed
Main - KPI’s
  • Achieve 85% of incoming call handling time to between 2 – 3 minutes
  • Acknowledge and answer all client email queries within 24 hours of receiving
  • Accurately capture new merchant details and financial information
Relates to / cooperates with
Main Function interactions:
  • Merchant network
  • Team Leader
  • Dispute Management Team
  • Financial Operations Team Leader
Main cross - Function interactions:
  • Product Development & Information
  • Production Services & Information Teams
    • Certification
    • TPII
    • Card Management Services
  • IT Operations
Specific skills and knowledge
  • Data entry accuracy
  • Written and verbal communication
  • Multi-Tasking
  • Problem solving skills
  • Mathematical aptitude
  • Working knowledge MS Office
  • Professional
  • Friendly
  • Dispute resolution
  • Technically minded
  • Complaint Handling
  • Relationship Management
  • Initiative