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Customer Service Executive (Mandarin Speaker)

RM 3,500 - RM 4,000 / month

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- Provide good customer service promptly.

- Identify and assess customers’ needs to achieve satisfaction.

- Responsible to handle all customers' inquiries and feedback in a quality manner.

- Manage and ensure timely meeting the customer requirements.

- Ensure maintaining accurate system data and records.x

- Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.

- Provide product-related information and assist in the process of bidding materials.

- Identifying opportunities for process improvements to enhance the overall customer experience.

- Troubleshooting IT issues and resolving customer complaints.

- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.

- Back up other team members when there is a shortage of manpower within the customer service department.

  • 26 - 35 only
  • Minimum Diploma or Degree in any field.
  • Proven experience in a customer service or technical support role, preferably in the IT industry.
  • Strong data analytical and tabulation, communication skills and excellent presentation skills.
  • Candidates who are fluent in both Mandarin & English are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients.
  • Able to work on weekends and public holidays.
  • Meets the typing requirement (50W in 1 minute)
  • Fresh graduates are encouraged to apply.

- 13th month salary

- 12 days annual leave

- season parking pass