Customer Service Executive
Salary undisclosed
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- Ensure incidents are logged and updated in the helpdesk ticketing system
- Learn and achieve good understanding of product features
- Guide supplier and buyer on portal usage and process.
- Provide service provisioning and training for supplier
- To assist buyer and supplier enquiries on business/trading processes.
- Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
- Troubleshootnand resolve suppliers issues within system accessibility.
- Ensuring service quality level are maintained and all issues is handled in a timely
- manner.
- Escalate clients' requests and complaints to appropriate specialists.
- Update clients about their request and feedbacks status accordingly.
- Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
- Perform other related duties on ad hoc basis.