Epicareer Might not Working Properly
Learn More

E-Commerce Specialist

RM 3,000 - RM 5,000 / month

Checking job availability...

Original
Simplified
  • Product Management:
  • Upload, update, and maintain accurate product listings on e-commerce platforms (e.g., website, Amazon, eBay).
  • Ensure product descriptions, images, pricing, and inventory levels are current and accurate.
  • Monitor stock levels and coordinate with the supply chain team to ensure products are always available for sale.
  • Sales & Marketing:
  • Develop and implement e-commerce marketing strategies to increase traffic, conversions, and sales.
  • Optimize product pages for SEO to increase organic traffic.
  • Run online advertising campaigns (PPC, social media ads, etc.) and track performance.
  • Order Management:
  • Process orders efficiently, ensuring prompt shipment and handling of returns or exchanges.
  • Resolve any order discrepancies and liaise with logistics or fulfillment teams to ensure timely delivery.
  • Customer Service:
  • Address customer queries, complaints, and feedback through email, phone, and chat channels.
  • Ensure timely responses to customer inquiries and manage customer relationships effectively.
  • Data Analysis & Reporting:
  • Monitor and analyze website traffic, conversion rates, sales performance, and customer behaviors.
  • Prepare regular reports on key performance indicators (KPIs) and make data-driven decisions to improve sales and user experience.
  • Competitor & Market Research:
  • Track competitor activity and industry trends to ensure the company stays competitive.
  • Use insights to make recommendations for pricing, product selection, and marketing strategies.
  • Collaboration & Coordination:
  • Work closely with the marketing, design, and logistics teams to ensure the smooth execution of campaigns and promotions.
  • Coordinate with external vendors, such as payment processors and delivery services, to ensure seamless operations.