
E-Commerce Specialist
RM 3,000 - RM 5,000 / month
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- Product Management:
- Upload, update, and maintain accurate product listings on e-commerce platforms (e.g., website, Amazon, eBay).
- Ensure product descriptions, images, pricing, and inventory levels are current and accurate.
- Monitor stock levels and coordinate with the supply chain team to ensure products are always available for sale.
- Sales & Marketing:
- Develop and implement e-commerce marketing strategies to increase traffic, conversions, and sales.
- Optimize product pages for SEO to increase organic traffic.
- Run online advertising campaigns (PPC, social media ads, etc.) and track performance.
- Order Management:
- Process orders efficiently, ensuring prompt shipment and handling of returns or exchanges.
- Resolve any order discrepancies and liaise with logistics or fulfillment teams to ensure timely delivery.
- Customer Service:
- Address customer queries, complaints, and feedback through email, phone, and chat channels.
- Ensure timely responses to customer inquiries and manage customer relationships effectively.
- Data Analysis & Reporting:
- Monitor and analyze website traffic, conversion rates, sales performance, and customer behaviors.
- Prepare regular reports on key performance indicators (KPIs) and make data-driven decisions to improve sales and user experience.
- Competitor & Market Research:
- Track competitor activity and industry trends to ensure the company stays competitive.
- Use insights to make recommendations for pricing, product selection, and marketing strategies.
- Collaboration & Coordination:
- Work closely with the marketing, design, and logistics teams to ensure the smooth execution of campaigns and promotions.
- Coordinate with external vendors, such as payment processors and delivery services, to ensure seamless operations.