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- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Ensure restaurant operating equipment is clean and in working order
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
- Welcoming guests to the Restaurant, by using the Restaurant name
- Inquiring if they have a reservation and noting IT in the reservation book if they do
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Being attentive to guest requests
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- Take telephone bookings and document in the Reservation book according to restaurant standards
- Train waits staff and bus staff in hostess standards
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
- Maintain responsibility of cleanliness of hostess stations
- Maintain responsibility of cleanliness of all menus and drink menus
- Assist with beverage service
- Assist with food service
- Maintain detailed knowledge of menu, including daily specials
- Ensure tables are cleared quietly and efficiently
- Make sure safe manner is followed to minimize breakages
- Complete dockets accurately and clearly
- Maintain current information on all general activities of the hotel
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed
- Supervise and coordinate activities of dining room staff to ensure that guests receive prompt and courteous service
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems
- Inform guests of daily specials
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
- Mandarin, & Cantonese, speaker preferred
- Strong Communication and Writing Skills in English, Bahasa Malaysia and Mandarin.
- Achieve at least Diploma certificate.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Perform good Customer Service and Problem-solving
- Skills to handle customer enquiry or issues.
- KWSP/SOCSO
- Annual Leave
- Medical Leave
- Medical insurance
- Overtime pays