
Indoor Sales
RM 2,000 - RM 2,500 / month
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The Indoor Sales Personnel is responsible for handling customer inquiries, processing orders, and supporting sales operations within the company. This role focuses on providing excellent customer service, generating sales leads, and ensuring smooth order fulfillment for commercial kitchen equipment and stainless steel products.
Key Responsibilities:
Sales & Customer Service
- Attend to customer inquiries via phone, email, and walk-ins.
- Provide product recommendations and quotations based on customer needs.
- Follow up on leads, quotations, and pending sales opportunities.
- Handle complaints and ensure customer satisfaction.
Order Processing & Coordination
- Process sales orders and ensure accuracy in pricing and product specifications.
- Coordinate with the warehouse and logistics team for timely deliveries.
- Monitor order status and update customers on delivery schedules.
Sales Support & Reporting
- Maintain customer databases and update sales records in the system.
- Assist the Sales Manager with market research and competitor analysis.
- Prepare daily, weekly, and monthly sales reports.
Product Knowledge & Upselling
- Stay updated on product specifications and industry trends.
- Recommend additional products or upgrades to customers.
Payment & Documentation Handling
- Ensure proper invoicing and follow up on payments with customers.
- Assist in credit control by monitoring outstanding payments.
- Communication Skills – Strong verbal and written skills in English, Bahasa Malaysia, and Mandarin (preferred).
- SPM/STPM/Diploma in Business, Sales, Marketing, or a related field.
- Malaysian ONLY
- At least 1-2 years of sales or customer service experience (preferably in the commercial kitchen equipment or F&B industry).
- Fresh graduates with strong communication skills are encouraged to apply.
- Sales & Customer Service Skills – Ability to engage customers, understand needs, and provide solutions.
- Negotiation & Persuasion – Ability to close deals and handle objections professionally.
- Attention to Detail – Ensure order accuracy and proper documentation.
- Teamwork & Coordination – Work closely with sales, warehouse, and logistics teams.
- Computer Proficiency – Familiar with Microsoft Office (Excel, Word), CRM software, and sales tracking systems.
- Commission
- Annual Leave
- Group Personal Accident Insurance
- EPF/SOCSO/EIS
- Performance Bonus
- High Achiever Rewards
- Personal Development