
Ecommerce Operations Assistant
RM 2,200 - RM 3,000 / month
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Job Description
- Operate Ecommerce shops on Shopee, Lazada and TikTok Shop
- Deliver exceptional customer experience by providing accurate and timely answers
- Work closely within defined SOPs to deliver highest standard of customer support and satisfaction
- Managing customer support via Marketplace and Ecommerce sites using phone, email and online chat in a professional manner
- Maintain high store and marketplace ratings and reviews through excellent customer service
- Operations
- Responsible for daily e-commerce order processing and fulfilment for different client brands using Ecommerce software and Marketplace tools
- Work closely with internal stakeholders (Ecommerce, Marketing, Logistics and Finance) to ensure timely communication
- Assist in inventory management
- Analyse customer feedback while continuously looking for ways to improve customer experience.
- Assist Ecommerce Executive with day-to-day operations
- Assist with monthly reporting to management and client
Job Requirements and Desired Skillsets
- Candidate must possess at least Diploma in any field
- Ability to work Monday – Saturday 5.5 days (5 Days On Site)
- Comfortable and confident to communicate with all types of customers and partners
- At least 1 year of working experience in the related field is required for this position
- Excellent interpersonal and presentation skills
- Strong drive to solve customer queries quickly and effectively
- Resourceful and able to find answers and work independently
- Detailed oriented and hands on is a must
Benefits:
- Additional leave
- Cell phone reimbursement
- Laptop provided
- Health insurance
- Maternity leave
- Opportunities for promotion