
IT Helpdesk Support
RM 750 - RM 1,000 / month
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Summary:
The intern will learn on supporting request and eacalating issues using ticketing system. Also, the intern will learn on documentation and compiling on claim reports.
Job Responsibilities:
- Manage and respond to tickets within the ticketing system.
- Escalate cases to the Level 2 support team when necessary.
- Compile claim reports, ensuring both hard copy and digital records are accurate and up-to-date.
- Follow up with customers to ensure all issues are resolved satisfactorily and provide updates as needed.