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IT Helpdesk Support

RM 750 - RM 1,000 / month

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Summary:

The intern will learn on supporting request and eacalating issues using ticketing system. Also, the intern will learn on documentation and compiling on claim reports.

Job Responsibilities:

  1. Manage and respond to tickets within the ticketing system.
  2. Escalate cases to the Level 2 support team when necessary.
  3. Compile claim reports, ensuring both hard copy and digital records are accurate and up-to-date.
  4. Follow up with customers to ensure all issues are resolved satisfactorily and provide updates as needed.