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Customer Service Specialist_cantonese

RM 4,000 - RM 5,000 / month

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-Ensure efficient customer service

-Manage customer queries by sharing products information, repair request submission and checking status, etc. To customer when asked.

-Manage daily call queries which include 1st level escalation management in a composed manner.

-Ability to respond email and written quest from customer in accordance with companies operating procedure within the stipulated turnaround time.

-Maintain customer services support with program subscribers.

-Flair in writing and composing to or customers on customer queries.

Language:

-Can communicate in Cantonese and English

Experience:

-Hong Kong market

Education:

-At least Diploma with minimu 2 years of working experiences in customer serivces.

Performance:

-Customr focus

-Bias of action

-Team alignment

Preferred qualifications:

-Accountability and responsibility

-Growth Mindset

-Good communication skills, ability to cooperate with external and internal customers

-Problem solving and decision-making ability

-Customer service orientation

-Ability to work effectively under pressure

-Knowledge of MS office

-Basic salary

-Performance bonus