
Customer Service Specialist_cantonese
-Ensure efficient customer service
-Manage customer queries by sharing products information, repair request submission and checking status, etc. To customer when asked.
-Manage daily call queries which include 1st level escalation management in a composed manner.
-Ability to respond email and written quest from customer in accordance with companies operating procedure within the stipulated turnaround time.
-Maintain customer services support with program subscribers.
-Flair in writing and composing to or customers on customer queries.
Language:
-Can communicate in Cantonese and English
Experience:
-Hong Kong market
Education:
-At least Diploma with minimu 2 years of working experiences in customer serivces.
Performance:
-Customr focus
-Bias of action
-Team alignment
Preferred qualifications:
-Accountability and responsibility
-Growth Mindset
-Good communication skills, ability to cooperate with external and internal customers
-Problem solving and decision-making ability
-Customer service orientation
-Ability to work effectively under pressure
-Knowledge of MS office
-Basic salary
-Performance bonus