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CUSTOMER SERVICE EXECUTIVE / ADMIN -PART TIME /FULL TIMER/WFH

Salary undisclosed

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Job Description:

Location: Sunway, Selangor
Jalan Pjs 8/15, Bandar Sunway@Petaling Jaya, Damansara, Petaling, Selangor, Malaysia

Salary: FROM RM 2000 per month

Job Type: Part Time / Full Time/ WFH

Timing / Shifts: 5 Day Week

Job Description:

Key Responsibilities:

  • Outbound Calls:
    • Conduct outbound calls to potential customers from provided lead lists or databases.
    • Introduce, explain, and promote products or services to new customers.
  • Customer Engagement:
    • Engage customers with persuasive communication, addressing queries, and overcoming objections.
    • Understand customer needs to tailor the pitch and suggest relevant products or services.
  • Lead Generation & Qualification:
    • Identify and qualify leads based on predefined criteria, ensuring they meet the company’s target market.
    • Schedule appointments or follow-up calls for further discussion or sales closure.
  • Database Management:
    • Maintain accurate and up-to-date records of all calls, leads, and customer interactions using company’s software.
    • Update customer contact details, preferences, and follow-up requirements.
  • Performance Metrics & Targets:
    • Meet daily, weekly, and monthly call volume and sales targets.
    • Report on performance, providing insights into challenges and potential improvements.
  • Customer Feedback Collection:
    • Gather customer feedback to improve product offerings or sales strategies.
    • Handle customer objections and provide solutions or escalate as necessary.
  • Compliance & Quality Control:
    • Ensure adherence to company policies, legal regulations, and industry standards during calls.
    • Follow scripts or guidelines while maintaining flexibility for customer-specific needs.
  • Skills and Qualifications:
    * Experience: Minimum 1-2 years in telemarketing, preferably in sales (experience in Medical invitation, EECP or Timeshare holiday).
    * Communication Skills: Strong verbal communication, with the ability to explain complex concepts in simple terms.
    * Customer-Focused: Enthusiastic and empathetic approach to addressing customer needs and concerns.
    * Technical Knowledge: Familiarity with solar energy systems or willingness to quickly learn product specifications and benefits (will be an added advantage)


    Compensation Structure:
    Base Salary: Competitive monthly base salary (varies based on experience and location)
    Commission: Uncapped commission based on successful sales closures, appointment bookings, or leads converted.
    Incentives: Additional bonuses or rewards for top performers, meeting sales targets, or exceeding performance goals.

    Preferences

    Education level: SPM / O Level

    Job Skills:
    Customer Service, Outbound Sales, Telemarketing

    Job languages:
    English, Bahasa Melayu, Cantonese or Tamil

    Mode of Application

    Apply by Email: bpsmartmarketing@gmail.com

    Apply by Call/SMS:

    Education level: PMR / Secondary School

    Job Skills:
    Customer Service, Telephone Support, Outbound Sales