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Customer Service Executive

RM 2,000 - RM 3,000 / month

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  • Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
  • Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
  • Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
  • Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
  • Follow up on warranty status updates for customers, delivering a personalized touch.
  • Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
  • Collaborate with our skilled technician team, working together to deliver exceptional service.
  • Required to fulfill Ecommerce Platform Reply Schedule (each message need reply within 12 hours which include weekend and public holiday)