Team Leader - Delica (Based in Aeon Taman Maluri)

Staff Management (manpower schedule)

> Attend briefing with staff and promoter

• Checking staff attendance and attire
• Sharing yesterday sales achievement, today sales budget and up to date sales achievement
• Sharing information about customer voice and any arising issues
• Staff education – product knowledge for any highlight item / new arrival and promotion item
• Checking attendance
• Sharing information about customer voice or any arising issues
• List down all the briefing information inside the department communication book

  > Paperwork

  • Make DWS for today on notice board (before store opened)
  • Prepare DWS for next day, checking on manpower schedule and submitted to manager /division leader in charge/proxy for the day before 6.00 p.m. to be verify
  • Checking department cleaning, freshness and etc. based on the DWS (Master Schedule Locations) and remark in checking column
  • Checking attendance of any amendment

    Sales Area Management

    > Management on sales floor

    • Keep cleanliness of your sales floor
    • Maintain and improve so that existing floor will be materialized with the improvement of Merchandise Display, Decoration and POP
    • Maintain good condition of lighting, fixtures and selling equipment

      > Ordering

      • Checking on Daily updated request by quantity should be done before 12.00 noon (daily for 3 day in advance)
      • Authorized store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm at the same day (daily for 3 days in advance)
      • Checking on balance stock for ordering purpose

        > POP & price card availability

        - Checking and Updated the POP

        • Weekly Selection
        • Advertised Item
        • J – Card Item
        • Normal Item
        • POP have corrected price, format & description
        • Maximum 2 POP’s are allowed to be attached to L – stand
        • No torn & dirty POP and show card

          Merchandise Management

          > Production management

          • Make sure the production level is enough
          • Prepare the all sushi assortment and make sure all done prepared before store open
          • Ensure staff / manpower is enough to prepare all the sushi assortment, to display and to clean the counter
          • Make sure all is ready display with the right pricing or POP
          • Monitoring on stock level and need to prepare or top up base on stock level
          • Ensure all the Concuss Counter operate and ready to serve customer before store open

            > Non-merchandise management

            • The condition of chiller or show case are in good condition
            • No unused fixtures or customer trolley
            • Floor tiles is complete and in good condition
            • Pillar / Wall is well maintained without any stain, cello tape or poster

              Backroom Management ( Loss Management )

              > Price atteration & PA Zero

              • Make sure all the PA Zero item done on daily basic
              • Monitoring on price change (mark up and mark down) and make sure all the price card or POP should be done before store open

                > Loading bay and receiving

                • Checking process to the receiving merchandise, quantity delivery must same with R/N and delivery info, also all the merchandise should collect from loading bay immediately
                • Check the quality, freshness and quantity of merchandise before receive
                • All the no quality, spoil or not fresh merchandise should reject during the receiving process

                  Facility, Hygiene and Cleanliness

                  > Maintenance

                  • Ensure all the lighting at selling floor is function especially inside the fitting room

                    > Cleanliness & Hygiene

                    • Checking staff for the cleaning process has been designated in DWS
                    • Cleaning concern area is:
                    • Promotion stock
                    • No rubbish, leftover string or cellophane tape
                    • Use Proper Cleaning Tools
                    • No empty boxes or PA items in the sales area

• Possess at least Diploma / Degree certificate
• Have 3-5 years of working experiences in retail operations management.
• Have a strong interest in retail.
• Able to work on weekends and public holidays.
• Able to work on shift including Off Day, Rest Day or Public Holiday.
• Applicants must be a Malaysian citizen or Permanent Resident status.

• Medical facility.
• Annual bonus.
• Increase in salary.
• Training provided.
• Rebate Scheme.
• Variety of Allowance.
• EPF
• SOCSO
• Uniform will be provided