E-Commerce Executive
RM 3,000 - RM 3,499 / month
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1. E-Commerce Platform Management - Manage and optimize product listings across platforms such as Shopee, Lazada, TikTok Shop, and others. - - Ensure accurate product descriptions, pricing, and stock availability. Monitor platform analytics to track performance and make data-driven improvements. 2. Sales & Promotions Management - Plan and execute monthly sales campaigns, vouchers, and promotions to drive sales. - - Collaborate with the marketing team to create promotional strategies aligned with e-commerce objectives. Analyze the effectiveness of campaigns and optimize future promotions. 3. Order & Inventory Management - Coordinate with the warehouse and logistics team to ensure timely order fulfillment. - - Monitor stock levels and plan replenishment to avoid out-of-stock situations. Work with suppliers and internal teams to manage inventory flow efficiently. 4. Customer Service & Chat Management - Respond to customer inquiries and messages on e-commerce platforms promptly. - - Address customer concerns, process refunds/returns, and ensure high customer satisfaction. Improve response rates and service levels to enhance customer experience. 5. Market Research & Competitor Analysis - Conduct regular competitor price benchmarking and suggest pricing strategies. - - Stay updated on industry trends, customer preferences, and emerging food product trends. Recommend new product opportunities based on market insights. 6. Content & Marketing Support - Assist in content planning for food-related products, including product images and descriptions. - - Work closely with the marketing team to support social media and live streaming promotions. Ensure engaging product content to improve conversion rates.