
Client Relationship Executive
RM 2,500 - RM 3,000 / month
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As a Clients Relationship Executive, you are responsible for fostering strong relationships with property owners, ensuring their needs are met, and driving the overall success of our property management services. Key responsibilities include
Client Engagement:
- Build and maintain strong relationships with property owners, understanding their objectives and addressing their concerns proactively.
- Act as a trusted advisor, ensuring owners feel supported and informed at all times
Communication:
- Serve as the primary point of contact for property owners, providing timely updates on property performance and guest feedback.
- Prepare and deliver detailed monthly profit-sharing reports, highlighting key metrics and insights.
Retention and Performance:
- Work to retain properties under the company's management by delivering exceptional service and demonstrating value to owners
- Monitor and analyze property performance, including occupancy rates, revenue, and guest reviews, to provide actionable recommendations for improvement.
Market Insights and Strategy:
- Stay updated on industry trends, competitor activities, and market conditions to guide property owners on pricing strategies and property enhancements.
Problem Solving:
- Address and resolve issues related to property maintenance, clients complaints and inquiries promptly and effectively.
Team Collaboration:
- Collaborate with internal teams, including operations, marketing, and maintenance, to ensure seamless service delivery and superior experiences for both owners and guests
Support and Education:
- Educate property owners on best practices for managing their listings and enhancing guest experiences to maximize satisfaction and profitability.
Meeting Coordination:
- Organize and attend Annual General Meetings (AGMs) to address owner concerns, share updates, and strengthen relationships.