Epicareer Might not Working Properly
Learn More

Coffee Specialist

Salary undisclosed

Checking job availability...

Original
Simplified

Position Responsibilities

  • Prompt reporting to superior and keeps them informed on all department issues & project updates.
  • Plan, execute, and follow up training modules organized for Operation teams.
  • Conduct theory and practical classes on onboarding, customer service, and coffee knowledge training in line with company policy/ SOP.
  • Perform in-house training via online and physical class.
  • Develop & maintain training materials and contribute to enhance training modules.
  • Organize training invitations and collect feedback from the training conducted.
  • Develop & maintain spreadsheets or equivalent to streamline processes.
  • Provide relevant knowledge & skills training up to District Manager level.
  • Involved direct and indirectly with other related departments (eg: Product, QA , Supply Chain) to get the latest updates for training material preparation.
  • Arrange external training to support Operation Management Team (eg: Food Handling Certificate).
  • Initiates, organizes & handles coffee related projects in the learning & development department.
  • Oversees & verifies coffee related material & trainings to ensure relevance & accuracy of content.
  • Responsible for developing beverage equipment & product related training material.
  • Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
  • Perform any other special projects/tasks as assigned by superior/ management.