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- Technical Support: Provide assistance to employees with technical issues related to hardware, software, and network systems. Troubleshoot and resolve IT-related problems.
- System Administration Assistance: Help maintain and monitor network systems, servers, and databases. Assist with software installations, updates, and configurations.
- Network Management: Support the setup and configuration of internal network devices and troubleshoot network connectivity issues.
- Help Desk Support: Answer technical support requests, either in-person, via phone, or through email. Track issues and follow up with staff on resolutions.
- Documentation: Create and maintain user manuals, FAQs, and troubleshooting guides to ensure proper documentation of IT processes.
- Collaboration with IT Team: Work alongside IT professionals on projects such as software rollouts, network improvements, or system upgrades.
- Research & Development: Help research new IT solutions, tools, or technologies that can benefit the organization. Assist with testing and implementing new software or hardware.