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Partner Relationship Manager (Remote Working)

RM 4,000 - RM 6,000 / month

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  • Works remotely, with a focus on covering the Johor or Pulau Pinang region.
  • Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
  • Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
  • Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
  • Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
  • Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
  • Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
  • Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
  • Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
  • Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
  • Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
  • Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
  • Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively
  • Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance
  • BSc Degree in a Business-related field
  • At least 2 years of experience in business development roles
  • Experience within the financial services industry is considered an advantage
  • Fluent speaker with excellent oral and written skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
  • Excellent organisational and analytical skills
  • Confident, persuasive and ambitious
  • Self-motivated
  • Strong interpersonal and communication skills
  • Ability to work in a dynamic environment and maintain a high-level of organisation
  • Ability to work autonomously and under pressure, while maintaining effective communication with team the members
  • Dynamic, innovative and target oriented
  • Computer literate
  • EPF/SOCSO
  • Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.
  • Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensation
  • Training and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleagues
  • Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues
  • Convenient mode of working: Work remotely at the comfort of your own home or any location that suits you
  • Career Growth: Opportunities galore for new responsibilities and career advancement within the company
  • Medical Benefit. Focus on your career while ensured that your health is being taken care of
  • Company Activities. To socialize and strengthen the bond between you and the team members
  • Long-term Benefits. As you continue working in the company, the better benefits await you