Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

L1 Engineer & Helpdesk Support

RM 3,000 - RM 4,000 / month
Checking job availability...
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Job Summary:

The L1 Engineer & Helpdesk Support role is responsible for basic troubleshooting of enterprise hardware, servers, storage, and network issues while assisting end-users with IT support requests. The role involves following L3 guidance, logging tickets, and escalating complex issues when necessary.

Key Responsibilities:

1. Helpdesk & User Support:

  • Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
  • Provide basic troubleshooting for desktops, laptops, printers, and software issues.
  • Assist users with account and password management (e.g., Active Directory, email).
  • Escalate unresolved issues to L2/L3 teams while ensuring timely follow-ups.

    2. Hardware & Server Support:

    • Perform visual and basic functional checks on enterprise servers and storage.
    • Assist in hardware installations, replacements, and upgrades (HDD, RAM, power supply).
    • Work with L3 engineers to perform firmware updates and system reboots.
    • Maintain an updated inventory of IT assets.

      3. Network & Cabling Assistance:

      • Check and replace faulty network cables (Ethernet, fiber).
      • Assist in basic troubleshooting of network connectivity issues.
      • Help in patching cables to switches, routers, and firewalls as per L3 instructions.

        4. Ticket Management & Documentation:

        • Log and track all user requests and hardware issues in the IT ticketing system.
        • Provide regular status updates on open tickets.
        • Document common troubleshooting steps and resolutions for future reference.

          5. Preventive Maintenance & Monitoring:

          • Conduct routine hardware health checks (server status, storage alarms, LED indicators).
          • Ensure all IT equipment is properly labelled and maintained.
          • Work with L3 teams to schedule preventive maintenance activities.

Technical Skills:

  • Basic knowledge of Windows OS, Active Directory, and Office 365 support.
  • Familiarity with hardware components (desktops, servers, network devices).
  • Basic troubleshooting of network connectivity (wired & wireless).
  • Ability to replace basic hardware components (RAM, HDD, power supplies).

    Qualifications & Experience:

    • Diploma / Certificate in IT, Computer Science, or a related field.
    • 0-2 years experience in IT support, helpdesk, or L1 engineering.
    • Training will be provided; prior hands-on experience is a plus.

      Soft Skills:

      • Strong customer service and communication skills.
      • Ability to follow instructions from L3 engineers.
      • Willingness to learn and adapt to new technologies.

        Additional Information:

        • Onsite role, may require travel to data centres or user locations.
        • Shift work may be required based on operational needs.
        • Escalation-based troubleshooting—no advanced problem-solving needed.

  • Annual Leave
  • 5 working days
  • Medical & Hospitalization leave
  • Group Medical Insurance
  • Training Provided