
Customer Care Consultant (Technical)
*WE ARE HIRING - CUSTOMER CARE CONSULTANT (TECHNICAL) *
*Location:* Sunway Pinnacle, Bandar Sunway, Selangor
*Salary:* RM2,500 - RM3,400 (Subject to approval)
*Contract Duration*: 1 year (Extendable at the company's discretion)
*Working Days:* 5 days a week (including weekends) + 2 days off
*Shift:* Rotational (8:00 AM – 12:00 AM) / 24-hour support if applicable
*Job Responsibilities:*
Handle incoming calls & inquiries from customers professionally
Troubleshoot network, billing & account issues
Follow up & resolve complaints to ensure customer satisfaction
Work closely with team members & leaders to ensure quality service
Escalate priority cases & participate in improvement initiatives
Upsell & cross-sell services when necessary
*Job Requirements:*
*Minimum SPM, Diploma, or Degree* (with at least *1 year experience*)
Experience in *contact centre/customer service/BPO* is an advantage
*Proficient in English (both spoken & written)*
*Malaysian citizens only*
*Willing to work on shifts & rotation basis*
*Fully vaccinated*
*Perks & Allowances:*
OT allowance
Shift allowance
Phone rebate
*Only shortlisted candidates will be notified.*