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Community Manager

RM 4,000 - RM 6,000 / month

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1. Develop and manage online and offline communities through platforms like Instagram broadcast channels, Telegram channels, and events to foster long-term brand loyalty, advocacy, and organic growth.

2. Engage with the online community to build social mentions and advocacy by fostering discussions, encouraging user-generated content (UGC), and driving participation across key channels.

3. Nurture customer relationships through social listening and feedback tracking by monitoring social mentions, identifying areas for improvement, and addressing customer concerns to enhance satisfaction and trust.

4. Organize and execute community-focused events including meetups, product launches, and community-driven initiatives to deepen customer loyalty and brand engagement.

5. Curate, engage, and manage KOLs for monthly seeding to increase brand exposure through list curation, outreach, collaboration negotiations, and ensuring timely deliverables for social media mentions.

6. Collaborate with marketing and creative teams to ensure community insights and UGC are incorporated into campaigns and broader brand strategies.

1. Minimum 1-3 years of experience in community management, social media, public relations or brand advocacy roles.

2. Strong knowledge of online community platforms such as Instagram (broadcast channels), Telegram channels, Facebook Groups, or similar.

3. Experience in fostering engagement, organizing events, and building loyalty through online and offline interactions.

4. Familiarity with user-generated content (UGC) strategies and collaborating with KOLs/influencers for brand exposure.

5. Strong interpersonal and communication skills to build lasting relationships with community members and influencers.

6. Analytical and problem-solving skills to track community sentiment and proactively address feedback or concerns.

7. Ability to travel or participate in on-site events as needed.

  • Shorter working hour
  • Structured bonus scheme
  • Annual pay raise scheme
  • Annual dinner and trip
  • Bonding Education Program
  • Annual leave
  • Medical allowance
  • Sick leave
  • Marriage leave
  • Paternity leave
  • Compassionate leave
  • Disaster leave