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Man-Eng Customer Service Specialist 中英客服 (Travel and Tuorism)

RM 3,200 - RM 4,300 / month

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  • Handle customer inquiries via live chat, email and inbound calls
  • Engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
  • Assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
  • Meet required departmental metric expectations as well as maintaining efficiency goals
  • Inquiries include refunds, cancellations, delay requests, complaints
  • Process reservations or support work relating to travelling/related products
  • Proficient in Traditional Mandarin and Good English (both written and spoken).
  • Willingness to work 5 working days with 2 rotational off days (8am - 10pm) including public holidays.
  • Candidate possesses at least a SPM or above
  • Minimum 1 year of customer service experience.
  • Experience in the hotel/cruise booking is a plus but not mandatory.
  • Strong attention to detail and accuracy when processing customer requests.
  • Excellent communication skills and the ability to handle customer inquiries professionally.
  • Strong technical skills and ability to quickly learn new systems.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Shift Allowance
  • KPI Incentive
  • EPF SOCSO
  • Accessible by public transport (LRT,MRT,KTM)