
Man-Eng Customer Service Specialist 中英客服 (Travel and Tuorism)
RM 3,200 - RM 4,300 / month
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- Handle customer inquiries via live chat, email and inbound calls
- Engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
- Assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
- Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
- Meet required departmental metric expectations as well as maintaining efficiency goals
- Inquiries include refunds, cancellations, delay requests, complaints
- Process reservations or support work relating to travelling/related products
- Proficient in Traditional Mandarin and Good English (both written and spoken).
- Willingness to work 5 working days with 2 rotational off days (8am - 10pm) including public holidays.
- Candidate possesses at least a SPM or above
- Minimum 1 year of customer service experience.
- Experience in the hotel/cruise booking is a plus but not mandatory.
- Strong attention to detail and accuracy when processing customer requests.
- Excellent communication skills and the ability to handle customer inquiries professionally.
- Strong technical skills and ability to quickly learn new systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Shift Allowance
- KPI Incentive
- EPF SOCSO
- Accessible by public transport (LRT,MRT,KTM)