
Vip Customer Service Specialist (Mandarin Speaker)
RM 3,800 - RM 4,500 / month
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- Only live chat or emailing (No phone calls)
- Focus on resolving issues encountered by premium users on the platform to ensure a smooth user experience.
- Compile feedback from users and agents, report to superiors promptly, and facilitate issue resolution and improvement.
- Review user information and content to ensure compliance with platform regulations and maintain platform order.
- Maintain communication with agents, establish good cooperative relationships, and drive business growth.
- Possess sensitivity and skills in handling public opinion, effectively address various public opinion events, and uphold platform reputation.
- Introduce the latest promotional activities to VIP clients, providing relevant information and advice
- Able to work at office, Work Location: Intermark Mall, Kuala Lumpur.
- Able to understand, read and speak in Mandarin and English.
- Interview is using English as main language.
- Fresh graduate are welcome to apply
- Diploma or above with at least one year of relevant work experience; outstanding fresh graduates are also welcome to apply.
- Proficient in English for effective communication with international clients.
- Must be able to use Translator.
- Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
- Must be able to work 5 days a week, 24 hours rotation shift (9am-9pm)
- Excellent communication skills and a strong team spirit.
- Ability to work independently and handle multiple priorities.
- Benefits
- Increment
- Training Provided
- Additional Allowance provided
- Annual Leave
- Medical Leave
- Medical Claim
- Hybrid Mode Working
- 5 Working days, 2 Days off per week
- EPF, SOCSO, EIS