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Customer Service (Mandarin Speaker)

RM 3,800 - RM 4,500 / month

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  • Serves as a liaison for customers and departments.
  • Effectively engage clients by promptly responding to their questions and issues via live chat, email, and phone.
  • Efficaciously resolve customer complaints by carefully analysing events and determining the requirements needed.
  • Coordination between other CS, executives, and coworkers from other departments.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
  • Addresses and solves problems for clients in a professional manner.
  • Follow communication procedures, guidelines, and policies
  • Build sustainable relationships of trust through an open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Investigate the situation and take appropriate measures.
  • Accomplish operations of various scopes and levels of difficulty
  • Contribute to team effort by accomplishing related results as needed
  • Candidate fluent in English and Mandarin preferred as role requires candidate to deal with Mandarin speaking customer
  • Able to understand handwritten Mandarin.
  • Fresh graduates are welcome to apply
  • Immediate start required
  • Able to work Rotational Shift (night shift & Midnight shift)
  • Candidate must possess at least a SPM, Professional Certificate, Diploma, advanced/Higher/Graduate Diploma, Bachelor's Degree in any field.
  • Candidates must be willing to work permanent night shifts & midnight shift. (6-days work with rotational off-days)
  • Must be independent, self motivated, show initiative and has a strong sense of responsibility
  • Ability to multitask and have a genuine desire to help others.
  • Experience in the consumer electronics/gaming hardware industry would be an advantage.
  • Intermediate skills in MS office softwares.
  • Customer-orientated with good interpersonal and communication skills.
  • Passionate and enthusiastic about customer service.
  • EPF, SOCSO,EIS,PCB
  • Miscellaneous allowance
  • Parking
  • Birthday allowance
  • Annual Increment
  • Transport Allowance
  • Attendance Bonus
  • Happy Funds - to brighten up your day in any way when you feel down!
  • Wellness Benefits - funding you for a healthy lifestyle!
  • Public Holidays Entitlement (All Federal & State Holidays)