
Customer Service (Mandarin Speaker)
RM 3,800 - RM 4,500 / month
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- Serves as a liaison for customers and departments.
- Effectively engage clients by promptly responding to their questions and issues via live chat, email, and phone.
- Efficaciously resolve customer complaints by carefully analysing events and determining the requirements needed.
- Coordination between other CS, executives, and coworkers from other departments.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Addresses and solves problems for clients in a professional manner.
- Follow communication procedures, guidelines, and policies
- Build sustainable relationships of trust through an open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Investigate the situation and take appropriate measures.
- Accomplish operations of various scopes and levels of difficulty
- Contribute to team effort by accomplishing related results as needed
- Candidate fluent in English and Mandarin preferred as role requires candidate to deal with Mandarin speaking customer
- Able to understand handwritten Mandarin.
- Fresh graduates are welcome to apply
- Immediate start required
- Able to work Rotational Shift (night shift & Midnight shift)
- Candidate must possess at least a SPM, Professional Certificate, Diploma, advanced/Higher/Graduate Diploma, Bachelor's Degree in any field.
- Candidates must be willing to work permanent night shifts & midnight shift. (6-days work with rotational off-days)
- Must be independent, self motivated, show initiative and has a strong sense of responsibility
- Ability to multitask and have a genuine desire to help others.
- Experience in the consumer electronics/gaming hardware industry would be an advantage.
- Intermediate skills in MS office softwares.
- Customer-orientated with good interpersonal and communication skills.
- Passionate and enthusiastic about customer service.
- EPF, SOCSO,EIS,PCB
- Miscellaneous allowance
- Parking
- Birthday allowance
- Annual Increment
- Transport Allowance
- Attendance Bonus
- Happy Funds - to brighten up your day in any way when you feel down!
- Wellness Benefits - funding you for a healthy lifestyle!
- Public Holidays Entitlement (All Federal & State Holidays)