Epicareer Might not Working Properly
Learn More

Customer Service Representative

RM 2,800 - RM 3,500 / month

Checking job availability...

Original
Simplified
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers with product orders, returns, and exchanges.
  • Resolve customer complaints or issues efficiently, ensuring customer satisfaction.
  • Document customer interactions and feedback in the customer management system.
  • Process customer transactions, such as refunds, adjustments, or cancellations.
  • Upsell or cross-sell products and services when appropriate.
  • Collaborate with other departments to address and resolve complex customer issues.
  • Follow up with customers to ensure satisfaction after issue resolution.
  • Maintain knowledge of company products, services, and promotions.
  • Stay updated on company policies, procedures, and product changes.
  • Meet or exceed customer service targets, including response times and satisfaction ratings.
  • Escalate unresolved issues to senior staff or management when necessary.