
Customer Service Representative
RM 2,800 - RM 3,500 / month
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- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with product orders, returns, and exchanges.
- Resolve customer complaints or issues efficiently, ensuring customer satisfaction.
- Document customer interactions and feedback in the customer management system.
- Process customer transactions, such as refunds, adjustments, or cancellations.
- Upsell or cross-sell products and services when appropriate.
- Collaborate with other departments to address and resolve complex customer issues.
- Follow up with customers to ensure satisfaction after issue resolution.
- Maintain knowledge of company products, services, and promotions.
- Stay updated on company policies, procedures, and product changes.
- Meet or exceed customer service targets, including response times and satisfaction ratings.
- Escalate unresolved issues to senior staff or management when necessary.