
Customer Service Rockstars ( ENGLISH AND MALAY SPEAKERS)
Salary undisclosed
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Job Descriptions:
- Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
- Assess customers' needs and recommend suitable products and services.
- Build a friendly and helpful relationship with customers.
- Respond to customer queries in a timely and accurate manner.
- Update our internal database with feedback and details of customer interactions.
- Gather customer feedback and share it with teammates or team leaders.
- Work well with the customer service team.
- Stay up-to-date with products and services available to customers.
Requirements:
- Minimum education: SPM
- Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
- 6 months to 1 year of experience in customer service or contact center (preferred).
- Ability to work well with and support the customer service team.
- Strong communication and writing skills in English and Malay.
- Willing to interact with customers from different cultures and backgrounds.
- Comfortable working independently.
- Able to assist both local and international customers.
- Ability to perform well in a fast-paced environment.
Salary: 3500(based on experience and qualification + KPI)
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Location: UOA Business Park, Shah Alam (Nearest LRT Station: Subang Jaya)
Working days: 5 days/week with 2 days
Working hours: 24/7 rotational shift