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Customer Service Rockstars ( ENGLISH AND MALAY SPEAKERS)

Salary undisclosed

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Job Descriptions:

  • Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
  • Assess customers' needs and recommend suitable products and services.
  • Build a friendly and helpful relationship with customers.
  • Respond to customer queries in a timely and accurate manner.
  • Update our internal database with feedback and details of customer interactions.
  • Gather customer feedback and share it with teammates or team leaders.
  • Work well with the customer service team.
  • Stay up-to-date with products and services available to customers.

Requirements:

  • Minimum education: SPM
  • Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
  • 6 months to 1 year of experience in customer service or contact center (preferred).
  • Ability to work well with and support the customer service team.
  • Strong communication and writing skills in English and Malay.
  • Willing to interact with customers from different cultures and backgrounds.
  • Comfortable working independently.
  • Able to assist both local and international customers.
  • Ability to perform well in a fast-paced environment.


Salary: 3500(based on experience and qualification + KPI)

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Location: UOA Business Park, Shah Alam (Nearest LRT Station: Subang Jaya)

Working days: 5 days/week with 2 days

Working hours: 24/7 rotational shift