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Customer Service Executive (Mandarin Speaker)

RM 3,000 - RM 3,500 / month

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  • Handle customer inquiries via WhatsApp, calls, emails, and Live Chat.
  • Provide excellent service and support to valued customers.
  • Maintain product, service, and policy knowledge to offer accurate information.
  • Stay updated on new offerings to upsell and cross-sell effectively.
  • Update clients on order progress and shipment arrivals.
  • Monitor clearance and ensure timely deliveries.
  • Prepare customer reports (if needed).
  • Gather and analyze customer feedback to improve service.
  • Assist in developing customer service policies.
  • Build strong customer relationships and ensure satisfaction.
  • Keep records of customer interactions and issues.
  • Perform other duties as assigned.
  • Diploma or higher education in any field
  • Having experience in customer service is a plus
  • Fresh graduate is also welcome to apply
  • Strong Communication and Writing Skills in Mandarin, English and Bahasa Malaysia
  • Proficient in Microsoft Excel
  • Strong Multitasking and People Management Sills
  • Career-driven and eager for success
  • EPF & SOCSO
  • Annual Leave
  • Medical Leave
  • Birthday Leave (during your birthday month)
  • Outpatient medical coverage
  • Dental & optical benefits
  • Hybrid working model