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Customer Service Executive

RM 2,800 - RM 4,000 / month

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  • Handle customers’ enquiries and feedback at E-commerce market place (such as Lazada, Shopee and TikTok), Facebook and Instagram.
  • Build client relationships with your friendliness, courteousness, and speedy response.
  • Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and customer satisfaction.
  • Undertake outbound customer relationship management calls as necessary.
  • Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
  • Any other ad-hoc tasks when required.
  • Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.
  • Effective problem-solving skills with organizational and multitasking skills.
  • Able to work independently and adapt in fast paced environment.
  • Good communication skills in English and Bahasa Malaysia (both written and verbal).
  • Mandarin proficiency and basic understanding of e-commerce will be an added advantage.
  • Computer literate and proficiency in Microsoft Office.
  • Multiple positions available for Full time and Part time.
  • Work from home option is available after confirmation.
  • Training provided (both classroom and on-the-job).
  • Working Hours: Monday to Sunday. Shift based. 10am - 6.30pm/ 10am - 4pm/ 6pm - 11pm.
  • Employee insurance
  • Staff discount
  • Medical reimbursement upon confirmation
  • Optical reimbursement upon confirmation
  • Pantry refreshment
  • Annual leave, Medical leave and Compassionate leave
  • EPF, SOCSO and EIS contribution
  • Personal development
  • Accessible by Public Transport(MRT/ Bus)
  • Part of a fun family with open and feedback driven work culture

    Join our growing team and be part of an exciting, fast-paced environment where your communication skills and customer-first approach make a real impact!