
Customer Service Executive
RM 2,800 - RM 4,000 / month
Checking job availability...
Original
Simplified
- Handle customers’ enquiries and feedback at E-commerce market place (such as Lazada, Shopee and TikTok), Facebook and Instagram.
- Build client relationships with your friendliness, courteousness, and speedy response.
- Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and customer satisfaction.
- Undertake outbound customer relationship management calls as necessary.
- Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
- Any other ad-hoc tasks when required.
- Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.
- Effective problem-solving skills with organizational and multitasking skills.
- Able to work independently and adapt in fast paced environment.
- Good communication skills in English and Bahasa Malaysia (both written and verbal).
- Mandarin proficiency and basic understanding of e-commerce will be an added advantage.
- Computer literate and proficiency in Microsoft Office.
- Multiple positions available for Full time and Part time.
- Work from home option is available after confirmation.
- Training provided (both classroom and on-the-job).
- Working Hours: Monday to Sunday. Shift based. 10am - 6.30pm/ 10am - 4pm/ 6pm - 11pm.
- Employee insurance
- Staff discount
- Medical reimbursement upon confirmation
- Optical reimbursement upon confirmation
- Pantry refreshment
- Annual leave, Medical leave and Compassionate leave
- EPF, SOCSO and EIS contribution
- Personal development
- Accessible by Public Transport(MRT/ Bus)
- Part of a fun family with open and feedback driven work culture
Join our growing team and be part of an exciting, fast-paced environment where your communication skills and customer-first approach make a real impact!