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Mandarin-Speaking Customer Service – No Midnight Shifts

RM 2,800 - RM 3,300 / month

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  • Customer Interaction & Support: Handle inquiries via phone, email, or chat related to cable services, including new activations, billing, and package upgrades.
  • Compliance & Customer Satisfaction: Ensure adherence to company policies, data privacy regulations, and industry standards. Conduct follow-ups to confirm issue resolution and customer satisfaction.
  • Education: Fresh graduates welcome (SPM holders eligible); Bachelor's degree is a plus.
  • Language Skills: Fluent in Mandarin & English (verbal & written).
  • Technical Skills: Basic computer proficiency, including MS Office & online communication tools.
  • Location: Willing to relocate to Petaling Jaya.
  • Working Hours: Rotational shifts (8 AM - 9 PM).
  • Training Provided – Comprehensive onboarding and skill development.
  • Language Allowance – Additional compensation for language proficiency.
  • Work Schedule – 5 working days, 9-hour shifts between 8 AM - 9 PM.
  • EPF & SOCSO – Full statutory contributions.
  • Annual & Medical Leave – Paid time off for personal and health needs.