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Customer Support Executive (Mandarin) – Shift Rotation (24/7)

RM 2,800 - RM 3,700 / month

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  • Handle inbound & outbound calls efficiently.
  • Provide prompt solutions to customer inquiries and issues.
  • Ensure customer satisfaction through excellent service.
  • Adhere to company service standards and communication guidelines.
  • Manage high call volumes effectively.
  • Resolve complaints by offering appropriate solutions within the set time frame.
  • Maintain accurate records of customer interactions and process accounts.
  • Follow company policies & procedures in all communications.
  • Fresh graduates welcome – SPM, Diploma, or Degree holders.
  • Language Proficiency – Must be able to speak and read Mandarin & English.
  • Experience – Prior customer service experience is an advantage but not required.
  • Technical Skills – Basic knowledge of Microsoft Excel/Word.
  • Soft Skills – Strong communication and interpersonal skills.
  • Work Schedule – 5-day work week with rotational shifts.
  • Annual & Medical Leave
  • Comprehensive Training Provided
  • EPF & SOCSO Contributions
  • Convenient Location – Near LRT Ara Damansara Station